Overview

Negotiation and Handling Objections is a broad introduction to the negotiation process. Participants will not only learn the basic principles of the negotiation process, but they will also assess their own skills and style. They will also get an insight to how and why people behave in negotiations, and how to manage such situations.

• Instructor led training with Roles Plays and Case Studies
• Maximum attendees: 20 - for effectiveness
• Workshop / classroom format

Course Outline

• Introduction to Adaptive Sales Negotiation
• Adapting yourself: Insight to the Human Mind
• Principles of Sales Negotiation
• The Negotiation Process
• Dealing with difficult customers
• Handling Sales Objections
• Dealing with angry / unhappy customers

Duration

• 2 days

Workshop Leader

• Kevin Shepherdson
  

Note: This course can be customized to suit your organization's needs.

Download the brochure here



Contact us at sales@straitsconsultancy.com or call 6848 4421 for more information.

View our workshops on:

• Mindset / Motivation
• Sales & Marketing
  
• Communication
  
• Career Development
  





Benefits of Attending This Course

Upon completion of this training, participants will be able to :

• Assess their own negotiation skills and style
• Understand the negotation process and the different stages
• Gain an insight to the human mind with regards to negotiation
• Learn questioning and objection handling techniques
• Deal with difficult customers
  

Who Should Attend?

• Those in Sales & Marketing
• Customer service staff
• Managers and team leaders
• Anyone involved in business negotiations
  

Testimonials

• "Knowing the difference between wants and needs. We often forget about this."

• "I have learned the impact of a positive mindset and that we can say no in the right situations."

• "Learning how to say No & Yes at the correct time & situation."

• "I especially enjoyed the role-play which revealed my weaknesses in a negotiation situation."

• "This workshop has given me new insights in terms of what happens in the minds of a negotiator."

• "After attending this training session, my mindset regarding handling sales objections has changed."